Order Cancellation Policy

Kwinn
Operated by AL FANAR

Effective Date: 02-03-2026

1. Order Cancellation
Before Shipment

Customers may cancel their orders before the order has been shipped.

To request a cancellation, please contact our customer support team at:

📧 [email protected]

If the cancellation request is approved before shipment:

A full refund will be processed.

The refund will be issued to the original payment method used at checkout.

Processing times may vary depending on your bank or payment provider.

After Shipment

Once an order has been shipped, it cannot be canceled.

However, customers may request a return after delivery in accordance with our Refund & Return Policy, subject to eligibility conditions.

2. Return & Refund Policy

For detailed information regarding returns, exchanges, and refunds, please refer to our separate Refund & Return Policy available within the Kwinn application or website.

3. Exceptions

Certain products may not be eligible for cancellation or return, including:

Personalized or customized items

Final sale or clearance items

Gift cards

In case of unforeseen circumstances such as:

Product unavailability

Payment verification issues

System errors

Logistics constraints

AL FANAR reserves the right to cancel an order at its discretion.

If we cancel your order:

You will be notified promptly.

A full refund will be issued to your original payment method.

4. Contact Information

If you have any questions regarding this Cancellation Policy, please contact us:

📧 Email: [email protected]

Note: This Cancellation Policy may be updated from time to time. The latest version will always be available within the Kwinn app or website. Continued use of the Service constitutes acceptance of any updates.